Seagate Hiring: Sr Engineering Manager On Sep 2016 @ Bangalore
Company: SeagateWebsite: www.seagate.com
Eligibility: Bachelors Degree
Experience: Experience
Location: Bangalore
Job Role: Sr Engineering Manager
JOB SUMMARY:
Company Profile:
Seagate is the global leader in data storage solutions, developing amazing
products that enable people and businesses around the world to create,
share and preserve their most critical memories and business data.
Job Description:
Responsibilities :
1. Willingness to work “On call” on a team rotating basis.
2. Manage customer post sales support issues from start to finish.
3. Triage customer issues, determine hardware or software, initiate proper
corrective actions, and escalate when necessary.
4. Focus on customers and solutions using Seagate hardware and other
vendors hardware.
5. Implement Seagate Level 1 through 3 tech support processes, escalation
standards, and technical troubleshooting to successfully resolve customer
issues.
6. Effectively combine technical expertise with customer service in the
process of working toward a resolution to the customer issue.
7. Ensure proper collection of data from customers to ensure proper problem
diagnosis.
8. Coordinate and mediate all customer support interaction for assigned
accounts
9. Build and sustain trusting relationships with customers and vendors
10. Manage escalations to Level 4/5 customer product engineering (CPD),
ensuring issues are documented completely and are technically sound. This
includes managing the communication to/from the customer from Seagate.
Candidate Profile:
Required Qualifications :
1. Bachelors Degree in Engineering.
2. Experienced in people and project management in manufacturing or IT
industry.
3. Experience & knowledge in storage/cloud required, e.g. HDD/SSD,
storage systems.
4. Demonstrated experience in project management and execution.
5. Experience with team/organization building - recruitment, hiring, budgets,
collaboration across functions.
6. Use of software tools for automation, debug, and FA.
7. Working across global organizations.
8. Ten-twelve years of relevant experience.
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