Freshers "Wipro" Hiring: Engineer On Aug 2016 @ Bangalore
Company Wipro
Website www.wipro.com
Eligibility Any Graduate
Experience Freshers
Location Bangalore
Job Role Engineer
JOB SUMMARY:
Company Profile:
Wipro Ltd is a global information technology, consulting and outsourcing
company with 156,866 employees serving clients in 175+ cities across 6
continents. The company posted revenues of $7.3 billion for the financial
year ended Mar 31, 2014.
JOB DESCRIPTION:
1. Excellent in Communication Skill, that is English2. Dealing with and resolving helpdesk requests e.g. Outlook issues,
Operating system issues, printer, Standard softwares, Antivirus
3. Basic installation, configuration and support of IT equipment (PC, laptops, printers etc.)
4. Work as a team member, providing support to colleagues as and when required.
5. Should be flexible and ready to work on Voice supports.
6. Engineer should be ready to work in Shift 24 /7
7. Awareness on the hardware and OS
8. Sound knowledge of windows 8 .1 and windows 7
9. Should have knowledge on the SLA and ticketing system
10. Answer help desk lines
11. Handle Help Desk ticketing system, log the ticket on behalf of end user
12. To take the CSAT survey
13. Follow up on the incidents
14. To prepare the Dashboards needed for Day to Day Operation
15. Should have knowledge of work and excel
16. Should have good communication Skill.
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