Wingify Software Urgent Job Openings || Salary: RS 8 LPA
Company Name: Wingify Software Pvt. Ltd
Designation : Customer Support Engineer
Qualification: B.Tech/B.E
Experience : 2 - 4 yrs
Salary: 8 Lacs
Location: New Delhi
Job Details:
Serves as an expert on VWO and associated web technologies.
This is a high-profile customer-facing technical role to find solutions to issues faced by customers with the products and help them work through technical difficulties.
Customer support engineer is the technical interface between the customers and VWO’s Development/QA and Product management teams.
Research, diagnose, troubleshoot and idenify solutions to resolve customer issues.
Regular and proactive follow ups with customers with recommendations, workarounds, updates, and action plans.
Log software defects using a bug tracking system and work closely with software developers to analyze the defects and track them to resolution.
Create internal or external knowledgebase articles/whitepapers.
Work with the product management team to continuously evolve the product based on customer feedback, reported issues and new trending technologies.
Skills Required:
Prior experience of supporting enterprise customers is a must.
Good understanding of web applications, HTML, JavaScript, and CSS.
Outstanding communication, understanding and writing skills.
Apply Mode: Online
