American Express Openings For The Post Of Customer Service Associate In September 2013 at Gurgaon

American Express Openings For The Post Of Customer Service Associate In September 2013 at Gurgaon

 

Name Of The Company: American Express

Experience Required: 0 to 1 year

Educational Qualification: Any Graduate

Job Designation: Customer Service Associate

Required Candidate Skills :

• Technical Bent of Mind and Keen Interest in Computer/Internet Technology.
• Sound knowledge of Mobile Applications/Operating Systems.
• Knowledge about Social Media Channels like Face book, Twitter, Foursquare.
• Strong Interpersonal, Communication and Listening Skills. Must possess Excellent Verbal Communication.
• Customer Focused, with Strong Ability to resolve Customer Issues and Effectively Address Service No Situations.
• Demonstrated Dependability/Self Motivating Skills.
• Change Management Ability.
• Demonstrated Ability to Work effectively within a Team Environment as well as independently.
• Proven Analytical and Problem Solving with a strong attention to Detail.
• Workable knowledge of MS Office Applications (Word, Power-point, Excel)

Package Offered : Best in Market

Job Profile :

• Provide superior customer experience on calls to American Express Card Members
• Resolve all customer queries and follow established problem ticket recording procedures as appropriate.
• Provide alternatives and apply superior Service No call handling skills to ensure best possible solutions and FCR to card members.
• Deliver to the Employees, Customer and Shareholder metrics as per goals.
• Highlight issues through feedback and recommend changes in work flows, procedures, service levels, based on customer demands to meet their needs and ensure quality service is given at all times.
• Adherence to quality and compliance guidelines.
• Ability to take quick decisions and respond to Customer inquiries.

Work Location: Gurgaon

About company: 
We're a global services company that provides customers with access to products, insights and experiences that enrich lives and build business success.

Website: www.americanexpress.com

To Apply: Click Here